Privacy Policy

Effective Date: 6 November 2024

Pilates Unlimited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) in South Africa. This privacy policy explains how we collect, use, and safeguard your personal information when you interact with us through our studio, website, and the Book-a-Mat app.

1. Information We Collect

We collect personal information necessary to provide our services, including but not limited to:

  • Contact Information: Name, email address, phone number, and physical address for booking and communication purposes.
  • Booking Details: Information about your scheduled sessions, preferences, and usage patterns.
  • Payment Information: Credit or debit card details for processing payments, either directly or through third-party payment processors.
  • Health Information: Information related to your fitness level or health conditions, allowing us to provide safe, personalised services.
  • Website Usage Information: Data on your interactions with our website at http://www.pilatesunlimited.co.za, collected through cookies and similar technologies.

2. How We Use Your Information

In line with POPIA’s requirements, we use the information we collect to:

– Facilitate bookings and scheduling through our website and the Book-a-Mat app.

– Provide personalised instruction and recommendations based on health information.

– Communicate important information, updates, or promotional offers.

– Improve our services and tailor content to better serve our clients.

– Comply with legal obligations, resolve disputes, and enforce our agreements as necessary.

3. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information based on the following legal bases:

  • Consent: By providing us with your personal information, you consent to its processing as outlined in this policy.
  • Contractual Necessity: Processing your information is necessary to fulfil the services you request from us.
  • Legitimate Interests: Where applicable, we may process information to improve our services, provided that your rights and interests are not overridden.

4. How We Share Your Information

We will not share your personal information with third parties, except in the following cases:

  • Service Providers: We work with third-party providers who help us manage bookings, process payments, and maintain our website. These providers only access the information required to perform their functions and must keep your information secure.
  • Legal Compliance: We may disclose information if required by law, such as in response to a court order, or to protect our rights and safety or those of others.

5. Security of Your Information

We implement reasonable and appropriate security measures to protect your personal information against unauthorised access, loss, or alteration. In line with POPIA requirements, we regularly review our security practices to ensure your information is safe. However, no method of online transmission or storage is completely secure.

6. Your Rights Under POPIA

In compliance with POPIA, you have certain rights regarding your personal information, including:

  • Access: You may request access to your personal information held by us.
  • Correction: If your information is inaccurate, you may request that we correct or update it.
  • Deletion: You may request that we delete your personal information, subject to legal or contractual restrictions.
  • Objection: You may object to the processing of your personal information in certain cases.
  • Withdrawal of Consent: Where consent is the basis for processing, you may withdraw it at any time without affecting the lawfulness of prior processing.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookies through your browser settings, although disabling cookies may affect website functionality.

8. Links to Third-Party Websites

Our website may contain links to other sites. Pilates Unlimited is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any linked sites you visit.

9. Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or relevant laws, including POPIA. We will notify you of any material changes by updating the policy on our website, along with the effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal information under POPIA, please contact us: